Privacy Policy

This Privacy Policy covers Clarendon Residential Holdings Pty Ltd and its subsidiaries (Clarendon Residential Group).

Clarendon Residential Group honours its obligation to respect and safeguard the personal information of the individuals with whom we deal. This Privacy Policy formalises and strengthens our commitment to privacy and complies with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy outlines our personal information management practices. It covers the following areas:

  • Collection of personal information;
  • Use and disclosure of personal information;
  • Security of personal information;
  • Accessing and updating personal information;
  • The Clarendon Residential Group website;
  • Contact details;
  • Complaints; and
  • Changes to this Policy.

In addition to our general personal information management practices, section 5 of this Policy covers the way in which an individual’s personal information is treated when they access and interact with the Clarendon Residential Group website at

Acts and practices of employers that are directly related to both employee records and an employment relationship are exempted from the Privacy Act, and are not covered by this Policy.

Collection of personal information

Personal information is information or an opinion that can identify an individual or from which the identity of the individual can be reasonably ascertained. An individual’s name, address and telephone number are examples of personal information.

When Clarendon Residential Group provides you with residential home building services or when suppliers and subcontractors provide services to Clarendon Residential Group, we need to collect certain information from you. The type of personal information which we collect will depend upon the dealings which you may have with Clarendon Residential Group.

We collect personal information provided by you or your authorised intermediaries which is reasonably required to:

  • do all things necessary to administer, manage, develop and protect those products and services;
  • do all things necessary to engage you as a supplier or subcontractor, including but not limited to meeting our legal and insurance obligations in relation to work health and safety regulations, workplace and taxation laws;
  • consider applications and approaches which you make to us; and
  • maintain your contact details.

Consequences if information not provided

When we ask you to provide us with personal information, if you do not provide us with that information or if that information is incomplete or inaccurate, it may:

  • prevent us from providing our products and services to you;
  • prevent us from engaging you as a supplier or subcontractor;
  • limit our ability to provide you with the level of service which you would normally expect from us; or

  • prevent us from being able to contact you.

Sensitive information

We do not generally collect sensitive information about you except in some circumstances we are required to collect sensitive information about our suppliers and subcontractors. Sensitive information includes information or opinion relating to:

  • racial or ethnic origin;
  • political opinions;
  • membership of a political association, professional or trade association or trade union;
  • religious beliefs or affiliations;
  • philosophical beliefs;
  • sexual orientation or practices;
  • criminal record;
  • health (including predictive genetic information);
  • biometric information that is to be used for certain purposes; or

biometric templates. If we do collect sensitive information about you, we will only do so with your consent or otherwise in accordance with the law.

Indirect collection of information

We generally try to collect personal information directly from you or through your authorised intermediaries.

Use and disclosure of personal information

Personal information which is collected by Clarendon Residential Group is generally only used and disclosed for: 

the main purpose for which the information was collected; or 

related purposes, which would be within your reasonable expectations.

We may otherwise use or disclose your personal information where the use or disclosure is required or authorised by law (for example, disclosure to government regulatory and law enforcement agencies) or in emergency situations.

If Clarendon Residential Group wishes to use or disclose your personal information in other circumstances, we will obtain your consent to do so.

Members of the Clarendon Residential Group may share an individual’s personal information with their related entities (including any of our subsidiaries or related companies). In this case, the information may only be used or disclosed by the related entity for the main purpose for which it was collected, for purposes related to the main purpose, where required or authorised by law, or for other purposes if the individual has consented.

Clarendon Residential Group does not sell personal information to companies outside Clarendon Residential Group.

We may disclose your personal information to our contractors and service providers that assist us in the operation of our business or the provision of services (for example, our internet service provider or mailing house). The Clarendon Residential Group requires these organisations to agree to comply with this Privacy Policy.


The Spam Act 2003 restricts the circumstances in which the Clarendon Residential Group can send you commercial electronic messages (including email and SMS text messages). We may send other advertising material to you where the advertising material is related to the purpose for which the personal information was collected. If you no longer wish to receive such promotional information from Clarendon Residential Group, you may advise us in writing. Commercial electronic messages from us will include information about how to contact us, and unsubscribe if required. Clarendon Residential Group’s records would normally be amended within 30 days or as otherwise required by the Spam Act. Details of how to contact us are set out below.

Security of personal information

We take reasonable steps to protect all of the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

The Clarendon Residential Group will destroy or permanently de-identify any personal information collected which is no longer required.

External organisations which provide support services to the Clarendon Residential Group are also required to appropriately safeguard the security of the personal information which we provide to them.

Accessing and updating personal information

You may request access to your personal information or request us to correct information which we hold about you. To make a request, please put your request in writing using the contact details below. We may require proof of your identification before we can provide you with access to your personal information.

In normal circumstances we will give you full access to the personal information which we hold about you. However, in some circumstances, we may not be required by law to provide an individual with access to or to correct their personal information. If this is the case, you will be provided with the reason(s) for our decision.

We will normally provide access without charge unless you request access to a large volume of personal information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs.

The Clarendon Residential Group website

This section outlines the way we handle personal information which we collect when an individual uses the Clarendon Residential Group website under the domain name

We outsource the development, maintenance and hosting of the website to third party service providers. We may disclose personal information about an individual to our third party service providers so that they can effectively provide these services.

Collection of personal information

An individual may visit the Clarendon Residential Group website without providing us with any personal information. However, we may collect personal information about an individual accessing the website if they use the ‘Enquiry Forms’ section under ‘Contact’ section of the website or use ‘Enquiry’ tab on a home design product detail page or register with the ‘My Clarendon’ section of the website.

Use of cookies and web tracking

A cookie is a small data file that contains information about your visit to a website. This information is provided by your computer during your first visit to a web server.

The server records this information in a text file and stores this file on your hard drive. When you visit the same website again, the server looks for the cookie and structures itself based on the information provided.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie.

Clarendon Residential Group does not use cookies or web bugs to keep personal profiles of its customers’ use of the Clarendon Residential Group website.


We may, from time to time, include links in the website to the websites of other organisations which may be of interest to you. We are not responsible for the privacy practices of these websites.

Website security

As with any internet transaction, the transmission of data over the internet is not completely secure. While we take reasonable steps to protect all the personal information in our possession that we have collected via the website in accordance with our general personal information management practices, we cannot guarantee the security of all data submitted to us over the internet.


If an individual emails us, the email may contain personal information about that individual. We will treat the information in accordance with our general personal information management practices outlined in this Privacy Policy.

Contact us

Questions or feedback about this Privacy Policy or your personal information should be directed to the Legal Manager:

Phone: 02 8850 9000 

Email: [email protected] 

Address: 21 Solent Circuit, Baulkham Hills NSW 2153 

Postal Address: PO Box 7105 Baulkham Hills BC NSW 2153.


If you wish to make a privacy complaint, you may contact the Legal Manager using the contact details above.

If you feel that we have not adequately dealt with your complaint, you may contact the Privacy Commissioner on 1300 363 992. Complaints should be made in writing to the Privacy Commissioner at GPO Box 5218, Sydney NSW 2001/[email protected]

Changes to this Policy

This is our current Privacy Policy outlining our personal information management practices. It replaces any other Policy published by us to date, whether on the website or in hard copy.

The Clarendon Residential Group reserves the right to amend this Privacy Policy at any time and will notify you of any changes by posting an updated version of the Policy on the Clarendon Residential Group website.